We know many organisations want a comparison of the main ERP software out there, we have done that and it makes for an interesting read, please check out the differences below:
| AREA | Dynamics 365 BC | SAP Business One | NetSuite |
| Pricing | Rs3,500 per user per month – BC has simple all-inclusive pricing, enhancements and upgrades are included in the monthly figure, there is no additional license costs. In addition, there is a team member pricing of Rs375 per user per month, for view and reporting capabilities. | Although not published, conversations with consultants working with the software indicate Rs7,500 per user per month – Future enhancements are included as part of software maintenance but it is based on the role and level of access within the business, thereby making it complex. | Rs5,500 per user per month – NetSuite pricing is tremendously complex. Many times, NetSuite customers end up paying more than their original quote. NetSuite has a low-entry fee with its subscription-based model, however rates can alter at any time and its more expensive in the long run. |
| Industry Customisation | BC combines the industry expertise of local partners as well as ISVs, who have developed add-ons, which are available on Microsoft App Store and are purchased as a plug and play add-on with all the backing training materials and support. | ERP is not a one-size-fits-all proposition. SAP Business One and local partners work with you to design and implement a system that meets the unique needs of your business. Not only is SAP Business One designed specifically for growing small to midsized businesses, but also subsidiaries with more complex needs. | NetSuite’s SuiteSuccess program is a combination of pre-configured editions for specific industries. Ideally suited for companies with simpler needs, it is prescriptive and tells the customer how they should run their business. It does not address the requirements that are unique to your business and industry. |
| Quality Service | BC is sold via the partner network, thereby ensuring the local expertise is present during project, implementation and delivery. Support is consistently maintained and if unhappy with the partner, the customer can transfer to any other reseller through Microsoft. | SAP Business One uses a high-touch service model. A local partner, staffed by true experts, works with you to understand your operations and to design a system specific to your business. You have a choice of implementation methodologies, and your partner is there for consistent support. | SuiteSuccess methodology tells you how to run your business, instead of developing a solution specific to your business. With no partner to work with who understands your business, customers have remote-only interaction with an overseas support center. |
| Data Availability | BC data centres are with Microsoft Azure, therefore software as well as data centre is owned and operated by Microsoft. The datacentres are regional and replicated in the same region. | SAP Business One Cloud is a certified solution that is supported by multiple data centres around the world. However, these data centres are owned and operated by Amazon and therefore is not a SAP Business One data centre. | NetSuite has just three data centres, but they are all owned by NetSuite. |
| Deployment Options | With BC, you can choose to have your ERP deployed through the cloud, on-premise or a combination of both, depending on your needs. SAP Business One customers can also switch whenever they want. | With SAP Business One, you can choose to have your ERP deployed through the cloud, on-premise or a combination of both, depending on your needs. SAP Business One customers can also switch whenever they want. | NetSuite boasts that their product is cloud only – but this can actually be very limiting. If you prefer to host and store your data within your walls, NetSuite does not have an on-premise offering. |
| Performance | BC is already optimised in terms of performance and as the whole product and data centre is under the Microsoft umbrella, all performance issues are already highlighted and dealt as millions of users are using Microsoft Azure. | The SAP HANA advantage, SAP Business One users have access to the enterprise-grade HANA platform at an SME price. The volume of data for SME’s is increasing. SAP HANA can handle this volume while still delivering reports and analytics at blazing-fast speeds. | NetSuite performance has been an issue with customers. The performance of the system tends to degrade when additional workflows or custom scripts are added. NetSuite does not have anything in place similar to SAP HANA. |
| Data Ownership | Access and analyse your data whenever you want. With BC, you own and control your data. Period. | Access and analyse your data whenever you want. With SAP Business One, you own and control your data. Period. | NetSuite does not allow direct access to your data. You must pay extra to access industry standard interfaces, which makes it expensive to export your own data outside of the NetSuite environment. |
| Flexibility with Upgrades | As BC can be on premise or in the Cloud, you can have the system upgraded as you desire or have automatic scheduled upgrades. The automatic ones give you the option of when the upgrade happens, with sandbox capability prior to live upgrade. | In addition to your choice of deployment, you also have flexibility to choose when you have your SAP Business One upgrades deployed. The customer has complete freedom to decide when to upgrade, and there are no upcharges to set up a test environment. | NetSuite dictates when upgrades occur. NetSuite’s ERP systems are deployed within a multi-tenancy environment and system upgrades are deployed simultaneously to all customers at NetSuite’s discretion. |
| Integration with Other products | Out of the box, BC integrates with the main Office 365 products and other Dynamics 365 products such as Power BI, PowerFlow, etc. In actual fact, it appears as an icon in the Office 365 dashboard, thereby allowing for same sign-on details to be used instead of separate usernames and passwords for each application area. | SAP Business One integrates with other products but there needs to be consultancy services involved. Separate usernames and passwords are needed for Office 365 application and Business SAP One applications. | NetSuite integrates with other products but there needs to be consultancy services involved. Separate usernames and passwords are needed for Office 365 application and Business SAP One applications. |
| No. of Customers worldwide | 120,000 (including Dynamics NAV) | 65,000 | 33,000 |